{"id":660994,"date":"2026-07-13T06:45:16","date_gmt":"2026-07-13T06:45:16","guid":{"rendered":"https:\/\/visitagijon.siketing.com\/claims-to-infogijon\/"},"modified":"2026-07-25T23:06:04","modified_gmt":"2026-07-25T23:06:04","slug":"claims-to-infogijon","status":"publish","type":"page","link":"https:\/\/visitagijon.siketing.com\/en\/claims-to-infogijon\/","title":{"rendered":"Claims to Infogijon"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"660994\" class=\"elementor elementor-660994 elementor-656409\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca9e8f3 e-con-full e-flex e-con e-parent\" data-id=\"ca9e8f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3a86d elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"0c3a86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-3c5e113 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Casa Paquet 02 Alta\"><\/div><div class=\"elementor-background-overlay\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Claim to Infogij\u00f3n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-839ceea e-flex e-con-boxed e-con e-parent\" data-id=\"839ceea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bef3c54 e-flex e-con-boxed e-con e-child\" data-id=\"bef3c54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-647c113 elementor-widget elementor-widget-spacer\" data-id=\"647c113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67d89fa e-con-full e-flex e-con e-child\" data-id=\"67d89fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a1c0c elementor-widget elementor-widget-heading\" data-id=\"f3a1c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Infogij\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70102fc elementor-widget elementor-widget-spacer\" data-id=\"70102fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7356b5e elementor-widget elementor-widget-text-editor\" data-id=\"7356b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The Tourist Information Office, Infogij\u00f3n, is a municipal service and for this reason official complaints or claims that are submitted against this service are not submitted through the traditional Official Complaints Sheet nor can they be submitted in the office facilities, unlike what happens with private company claims.<\/p><p>In this case, it is necessary to submit the claim to the suggestions, complaints and thanks service of the Gij\u00f3n\/Xix\u00f3n City Council. This way ensures that the contents object of the complaint (also suggestions or thanks) reach the Complaints and Suggestions Commission and that they comply with the provisions of the Action Protocol for the collection and monitoring of suggestions and complaints of the City Council of Gij\u00f3n\/Xix\u00f3n.<\/p><p>In compliance with this protocol, there are two ways to file claims:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78a9f9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f78a9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Digital, through the municipal website:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23c0812 elementor-widget elementor-widget-text-editor\" data-id=\"23c0812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0+ The user who wants to make this type of official complaint or claim may access the service by clicking <span style=\"color: #ff0000;\"><a href=\"https:\/\/sedeelectronica.gijon.es\/sta\/CarpetaPublic\/?APP_CODE=STA&amp;PAGE_CODE=CATALOGO&amp;DETALLE=6269030511285397206402\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\">here.<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8571b8a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8571b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>In person, at the citizen service offices:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8afd6a8 elementor-widget elementor-widget-text-editor\" data-id=\"8afd6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+ The claim can be presented at any of the citizen care offices of the City Council of Gij\u00f3n\/Xix\u00f3n.<\/p><p>+ You can check locations, hours and telephone numbers of these offices by clicking <span style=\"color: #ff0000;\"><a href=\"https:\/\/sedeelectronica.gijon.es\/sta\/CarpetaPublic\/doEvent?APP_CODE=STA&amp;PAGE_CODE=SEDE_OFICINAS_ATENCION_CIUDADANO\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\">here.<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5708fb0 elementor-widget elementor-widget-spacer\" data-id=\"5708fb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c753dc elementor-widget elementor-widget-text-editor\" data-id=\"3c753dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This system is valid for complaints, claims, suggestions or thanks that you want to send in relation to the <span style=\"color: #ff0000;\">services offered from the Tourist Information Office and temporary information points<\/span>, such as those comments derived from the information service, the sale of products in the offices and the attention received.<\/p><p>This system is not valid for filing official complaints about products and services offered by private companies and services (hotels, restaurants, shops, active tourism,&#8230;). For these claims you can consult our specific sections <span style=\"color: #ff0000;\"><a href=\"https:\/\/visitagijon.siketing.com\/en\/claims-against-companies-and-services\/\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\">here<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c61bbca elementor-widget elementor-widget-spacer\" data-id=\"c61bbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02d0ecd elementor-widget elementor-widget-html\" data-id=\"02d0ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const mask = document.querySelector('.brand-wedge-mask');\n  if (!mask) return;\n\n  function updateExpansion() {\n    const scrollY = window.scrollY;\n    const start = 60;\n    const end = 3000;\n\n    let progress = (scrollY - start) \/ (end - start);\n    progress = Math.max(0, Math.min(1, progress));\n\n    const revealWidth = progress * 700;\n\n    mask.style.setProperty('--wedge-width', revealWidth + 'px');\n  }\n\n  updateExpansion();\n  window.addEventListener('scroll', updateExpansion);\n  window.addEventListener('resize', updateExpansion);\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Claim to Infogij\u00f3n Infogij\u00f3n The Tourist Information Office, Infogij\u00f3n, is a municipal service and for this reason official complaints or claims that are submitted against this service are not submitted through the traditional Official Complaints Sheet nor can they be submitted in the office facilities, unlike what happens with private company claims. In this case, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-660994","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Claims to Infogijon - Visita Gij\u00f3n<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims to Infogijon - Visita Gij\u00f3n\" \/>\n<meta property=\"og:description\" content=\"Claim to Infogij\u00f3n Infogij\u00f3n The Tourist Information Office, Infogij\u00f3n, is a municipal service and for this reason official complaints or claims that are submitted against this service are not submitted through the traditional Official Complaints Sheet nor can they be submitted in the office facilities, unlike what happens with private company claims. 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