{"id":660996,"date":"2026-07-13T06:56:30","date_gmt":"2026-07-13T06:56:30","guid":{"rendered":"https:\/\/visitagijon.siketing.com\/claims-against-companies-and-services\/"},"modified":"2026-07-25T23:06:04","modified_gmt":"2026-07-25T23:06:04","slug":"claims-against-companies-and-services","status":"publish","type":"page","link":"https:\/\/visitagijon.siketing.com\/en\/claims-against-companies-and-services\/","title":{"rendered":"Claims against companies and services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"660996\" class=\"elementor elementor-660996 elementor-656429\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca9e8f3 e-con-full e-flex e-con e-parent\" data-id=\"ca9e8f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3a86d elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"0c3a86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-3c5e113 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"1645013864_690x460\"><\/div><div class=\"elementor-background-overlay\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Complaints about Companies<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-839ceea e-flex e-con-boxed e-con e-parent\" data-id=\"839ceea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bef3c54 e-flex e-con-boxed e-con e-child\" data-id=\"bef3c54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-647c113 elementor-widget elementor-widget-spacer\" data-id=\"647c113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67d89fa e-con-full e-flex e-con e-child\" data-id=\"67d89fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a1c0c elementor-widget elementor-widget-heading\" data-id=\"f3a1c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Companies and services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59ab9c7 elementor-widget elementor-widget-spacer\" data-id=\"59ab9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e1c75fe elementor-widget elementor-widget-heading\" data-id=\"e1c75fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">TOURIST COMPANIES OF THE PRINCIPALITY<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78a9f9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f78a9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>WHICH ARE CONSIDERED TOURIST COMPANIES:<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7356b5e elementor-widget elementor-widget-text-editor\" data-id=\"7356b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Applies to companies and services that must be registered in the Registry of Tourism Companies of the Principality of Asturias:<\/p><p>+ Rural tourism accommodation.<\/p><p>+ Hotels or pensions.<\/p><p>+ Vacation homes and homes for tourist use.<\/p><p>+ Tourist apartments.<\/p><p>+ Tourist hostels.<\/p><p>+ Hospitality companies.<\/p><p>+ Travel agencies or reservation centers.<\/p><p>+ Active tourism companies.<\/p><p>+ Tourism camps.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9a6fc9 elementor-widget elementor-widget-spacer\" data-id=\"c9a6fc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf2b890 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"bf2b890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>PROCESSING<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23c0812 elementor-widget elementor-widget-text-editor\" data-id=\"23c0812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+ The procedure must always be carried out by the client or user of the tourist services reported.<\/p><p>+ The client, user or user will fill out the sheet. This can be done at the headquarters of the service or company, or you can take the form and fill it out at another time.<\/p><p>+ The client, user or user can request a simplified invoice for the services or products consumed to attach to the claim. In this case, you must always pay their price.<\/p><p>+ The claim can be made in two ways:<\/p><p>&#8211; In person, in the offices of the Citizen Service Office, Registration Assistance Offices of the Ministries of the Principality of Asturias or by any of the means provided for in article 16.4 of Law 39\/2015, of October 1, on the common administrative procedure of Public Administrations. Consult information about the Citizen Assistance Service of the Principality of Asturias<span style=\"color: #ff0000;\"><a href=\"https:\/\/miprincipado.asturias.es\/ayuda\/contacta-con-nosotros\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\"> here<\/a><\/span>.<\/p><p>&#8211; Through the website of the Principality of Asturias, being able to access the procedure through <span style=\"color: #ff0000;\"><a href=\"https:\/\/miprincipado.asturias.es\/ast\/-\/dboid-6269000005530017707573\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\">this link<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4238f40 elementor-widget elementor-widget-spacer\" data-id=\"4238f40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fb4276 elementor-widget elementor-widget-heading\" data-id=\"4fb4276\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">REST OF PRIVATE COMPANIES IN THE PRINCIPALITY OF ASTURIAS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b1eabc elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"0b1eabc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b> HOW TO MAKE THE CLAIM<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a52f519 elementor-widget elementor-widget-text-editor\" data-id=\"a52f519\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>+ In the company or service, at the time the incident that is the subject of the claim occurs:<\/strong><\/p><p>&#8211; You must request the establishment staff, who has the obligation to give us the Official Claims Sheet.<\/p><p>&#8211; In this case, the form is made up of three copies: one for the establishment, another for the Administration and another for the client, user.<\/p><p>&#8211; The client, user must always leave a copy in the establishment.<\/p><p>&#8211; The client, user or user is responsible for processing the claim,<\/p><p>&#8211; On the sheet, both the client, user and the accused (person representing the company or service) can express their version of the facts in a reduced way. It is also advisable to attach all the documentation you have (invoices, contracts, advertising&#8230;).<\/p><p>&#8211; The client, user or user can request a simplified invoice for the services or products consumed to attach to the claim. In this case, you must always pay their price.<\/p><p>&#8211; The client, user or user is the person responsible for processing the claim, and therefore must take their complaint to the Municipal Consumer Information Offices, in the Consumer Service of the Administration of the Principality of Asturias or in the registration offices of any other body of the Administration of the Principality of Asturias, of the Local Administration (municipalities) or of the State Administration.<\/p><p>\u00a0<\/p><p><strong>+ At the Municipal Consumer Information Offices:<\/strong><\/p><p>&#8211; Covering the <span style=\"color: #ff0000;\"><a href=\"https:\/\/miprincipado.asturias.es\/ast\/\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\">Official form<\/a><\/span> of the Administration of the Principality of Asturias.<\/p><p>&#8211; Going directly to the <span style=\"color: #ff0000;\"><a href=\"http:\/\/www.consumoastur.es\/reclame-vd\/2-uncategorised\/959-oficinas-municipales-de-informacion-al-consumidor-omic\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\">Municipal Consumer Information Offices (OMIC)<\/a><\/span> where you will find the available forms.<\/p><p>\u00a0<\/p><p><strong>+ Electronically at the electronic headquarters of the Principality of Asturias:<\/strong><\/p><p>&#8211; You can also submit your complaint electronically at the electronic headquarters of the Principality of Asturias, if you have a digital certificate or electronic DNI.<\/p><p>More information<span style=\"color: #ff0000;\"><a href=\"https:\/\/tramita.asturias.es\/sta\/CarpetaPublic\/doEvent?APP_CODE=STA&amp;PAGE_CODE=CATALOGO&amp;DETALLE=6269000001646574799500\" rel=\"noopener\" style=\"color: #ff0000;\" target=\"_blank\"> here<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c61bbca elementor-widget elementor-widget-spacer\" data-id=\"c61bbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02d0ecd elementor-widget elementor-widget-html\" data-id=\"02d0ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const mask = document.querySelector('.brand-wedge-mask');\n  if (!mask) return;\n\n  function updateExpansion() {\n    const scrollY = window.scrollY;\n    const start = 60;\n    const end = 3000;\n\n    let progress = (scrollY - start) \/ (end - start);\n    progress = Math.max(0, Math.min(1, progress));\n\n    const revealWidth = progress * 700;\n\n    mask.style.setProperty('--wedge-width', revealWidth + 'px');\n  }\n\n  updateExpansion();\n  window.addEventListener('scroll', updateExpansion);\n  window.addEventListener('resize', updateExpansion);\n});\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints about Companies Companies and services TOURIST COMPANIES OF THE PRINCIPALITY WHICH ARE CONSIDERED TOURIST COMPANIES: Applies to companies and services that must be registered in the Registry of Tourism Companies of the Principality of Asturias: + Rural tourism accommodation. + Hotels or pensions. + Vacation homes and homes for tourist use. + Tourist apartments. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-660996","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Claims against companies and services - Visita Gij\u00f3n<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims against companies and services - Visita Gij\u00f3n\" \/>\n<meta property=\"og:description\" content=\"Complaints about Companies Companies and services TOURIST COMPANIES OF THE PRINCIPALITY WHICH ARE CONSIDERED TOURIST COMPANIES: Applies to companies and services that must be registered in the Registry of Tourism Companies of the Principality of Asturias: + Rural tourism accommodation. + Hotels or pensions. + Vacation homes and homes for tourist use. + Tourist apartments. 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