{"id":661741,"date":"2026-07-13T06:45:16","date_gmt":"2026-07-13T06:45:16","guid":{"rendered":"https:\/\/visitagijon.siketing.com\/reclamations-a-infogijon\/"},"modified":"2026-07-27T10:34:01","modified_gmt":"2026-07-27T10:34:01","slug":"reclamations-a-infogijon","status":"publish","type":"page","link":"https:\/\/visitagijon.siketing.com\/fr\/reclamations-a-infogijon\/","title":{"rendered":"R\u00e9clamations \u00e0 Infogijon"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"661741\" class=\"elementor elementor-661741 elementor-656409\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca9e8f3 e-con-full e-flex e-con e-parent\" data-id=\"ca9e8f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0c3a86d elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"0c3a86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Slides\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-3c5e113 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"Casa Paquet 02 Alta\"><\/div><div class=\"elementor-background-overlay\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">R\u00e9clamation \u00e0 Infogij\u00f3n<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-839ceea e-flex e-con-boxed e-con e-parent\" data-id=\"839ceea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bef3c54 e-flex e-con-boxed e-con e-child\" data-id=\"bef3c54\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;none&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-647c113 elementor-widget elementor-widget-spacer\" data-id=\"647c113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-67d89fa e-con-full e-flex e-con e-child\" data-id=\"67d89fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f3a1c0c elementor-widget elementor-widget-heading\" data-id=\"f3a1c0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Infogijon<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70102fc elementor-widget elementor-widget-spacer\" data-id=\"70102fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7356b5e elementor-widget elementor-widget-text-editor\" data-id=\"7356b5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;Office de Tourisme Infogij\u00f3n est un service municipal et c&rsquo;est pour cette raison que les plaintes ou r\u00e9clamations officielles d\u00e9pos\u00e9es contre ce service ne sont pas soumises via le traditionnel formulaire de r\u00e9clamation officiel et ne peuvent pas non plus \u00eatre d\u00e9pos\u00e9es dans les locaux du bureau, contrairement \u00e0 ce qui se passe avec les r\u00e9clamations des entreprises priv\u00e9es.<\/p><p>Dans ce cas, il est n\u00e9cessaire de soumettre la r\u00e9clamation au service de suggestions, r\u00e9clamations et remerciements de la Mairie Gij\u00f3n\/Xix\u00f3n. De cette mani\u00e8re, nous garantissons que les contenus soumis \u00e0 plainte (\u00e9galement suggestions ou remerciements) parviennent \u00e0 la Commission des plaintes et suggestions et qu&rsquo;ils sont conformes aux dispositions du Protocole d&rsquo;action pour la collecte et le suivi des suggestions et plaintes de la Mairie de Gij\u00f3n\/Xix\u00f3n.<\/p><p>Conform\u00e9ment \u00e0 ce protocole, il existe deux mani\u00e8res de d\u00e9poser une r\u00e9clamation :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f78a9f9 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"f78a9f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>Num\u00e9rique, via le site municipal :<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23c0812 elementor-widget elementor-widget-text-editor\" data-id=\"23c0812\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0+ L&rsquo;utilisateur qui souhaite formuler ce type de plainte ou r\u00e9clamation officielle peut acc\u00e9der au service en cliquant sur <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/sedeelectronica.gijon.es\/sta\/CarpetaPublic\/?APP_CODE=STA&amp;PAGE_CODE=CATALOGO&amp;DETALLE=6269030511285397206402\" target=\"_blank\" rel=\"noopener\">ici.<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8571b8a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8571b8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><b>En personne, dans les bureaux des services aux citoyens :<\/b><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8afd6a8 elementor-widget elementor-widget-text-editor\" data-id=\"8afd6a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>+ La r\u00e9clamation peut \u00eatre pr\u00e9sent\u00e9e dans n&rsquo;importe lequel des bureaux d&rsquo;assistance aux citoyens de la Mairie Gij\u00f3n\/Xix\u00f3n.<\/p><p>+ Vous pouvez v\u00e9rifier les emplacements, horaires et num\u00e9ros de t\u00e9l\u00e9phone de ces bureaux en cliquant sur <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/sedeelectronica.gijon.es\/sta\/CarpetaPublic\/doEvent?APP_CODE=STA&amp;PAGE_CODE=SEDE_OFICINAS_ATENCION_CIUDADANO\" target=\"_blank\" rel=\"noopener\">ici.<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5708fb0 elementor-widget elementor-widget-spacer\" data-id=\"5708fb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c753dc elementor-widget elementor-widget-text-editor\" data-id=\"3c753dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ce syst\u00e8me est valable pour les plaintes, r\u00e9clamations, suggestions ou remerciements que vous souhaitez envoyer en relation avec le <span style=\"color: #ff0000;\">les services propos\u00e9s par l&rsquo;Office de Tourisme et les points d&rsquo;information temporaires<\/span>, comme les commentaires provenant du service d&rsquo;information, de la vente de produits dans les bureaux et de l&rsquo;attention re\u00e7ue.<\/p><p>Ce syst\u00e8me n&rsquo;est pas valable pour d\u00e9poser des plaintes officielles concernant des produits et services propos\u00e9s par des entreprises et services priv\u00e9s (h\u00f4tels, restaurants, magasins, tourisme actif,&#8230;). Pour ces r\u00e9clamations vous pouvez consulter nos rubriques sp\u00e9cifiques <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/visitagijon.siketing.com\/fr\/reclamations-contre-des-entreprises-et-des-services\/\" target=\"_blank\" rel=\"noopener\">ici<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c61bbca elementor-widget elementor-widget-spacer\" data-id=\"c61bbca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-02d0ecd elementor-widget elementor-widget-html\" data-id=\"02d0ecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  const mask = document.querySelector('.brand-wedge-mask');\n  if (!mask) return;\n\n  function updateExpansion() {\n    const scrollY = window.scrollY;\n    const start = 60;\n    const end = 3000;\n\n    let progress = (scrollY - 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