Companies and services
TOURIST COMPANIES OF THE PRINCIPALITY
- WHICH ARE CONSIDERED TOURIST COMPANIES:
Applies to companies and services that must be registered in the Registry of Tourism Companies of the Principality of Asturias:
+ Rural tourism accommodation.
+ Hotels or pensions.
+ Vacation homes and homes for tourist use.
+ Tourist apartments.
+ Tourist hostels.
+ Hospitality companies.
+ Travel agencies or reservation centers.
+ Active tourism companies.
+ Tourism camps.
- PROCESSING
+ The procedure must always be carried out by the client or user of the tourist services reported.
+ The client, user or user will fill out the sheet. This can be done at the headquarters of the service or company, or you can take the form and fill it out at another time.
+ The client, user or user can request a simplified invoice for the services or products consumed to attach to the claim. In this case, you must always pay their price.
+ The claim can be made in two ways:
– In person, in the offices of the Citizen Service Office, Registration Assistance Offices of the Ministries of the Principality of Asturias or by any of the means provided for in article 16.4 of Law 39/2015, of October 1, on the common administrative procedure of Public Administrations. Consult information about the Citizen Assistance Service of the Principality of Asturias here.
– Through the website of the Principality of Asturias, being able to access the procedure through this link.
REST OF PRIVATE COMPANIES IN THE PRINCIPALITY OF ASTURIAS
- HOW TO MAKE THE CLAIM
+ In the company or service, at the time the incident that is the subject of the claim occurs:
– You must request the establishment staff, who has the obligation to give us the Official Claims Sheet.
– In this case, the form is made up of three copies: one for the establishment, another for the Administration and another for the client, user.
– The client, user must always leave a copy in the establishment.
– The client, user or user is responsible for processing the claim,
– On the sheet, both the client, user and the accused (person representing the company or service) can express their version of the facts in a reduced way. It is also advisable to attach all the documentation you have (invoices, contracts, advertising…).
– The client, user or user can request a simplified invoice for the services or products consumed to attach to the claim. In this case, you must always pay their price.
– The client, user or user is the person responsible for processing the claim, and therefore must take their complaint to the Municipal Consumer Information Offices, in the Consumer Service of the Administration of the Principality of Asturias or in the registration offices of any other body of the Administration of the Principality of Asturias, of the Local Administration (municipalities) or of the State Administration.
+ At the Municipal Consumer Information Offices:
– Covering the Official form of the Administration of the Principality of Asturias.
– Going directly to the Municipal Consumer Information Offices (OMIC) where you will find the available forms.
+ Electronically at the electronic headquarters of the Principality of Asturias:
– You can also submit your complaint electronically at the electronic headquarters of the Principality of Asturias, if you have a digital certificate or electronic DNI.
More information here.